Refund & Cancellation policy

This Cancellation and Refund Policy outlines the conditions under which you may cancel an order or request a refund for any product or service purchased through the Platform.

1. Order Cancellation

• Cancellation requests will be accepted only if made within 7 days of placing the order.
• Cancellations will not be entertained if the order has already been communicated to the seller/merchant and the shipping process has been initiated or the product is out for delivery. In such cases, you may choose to reject the delivery at your doorstep.

2. Damaged / Defective Products

• If you receive a damaged or defective product, please notify our customer service team within 7 days of receipt.
• The issue will be verified by the La Rosealle (OPC) Private Limited, and if approved, a refund or replacement will be initiated.

3. Product Not as Expected

• If you believe the product you received does not match the description or your expectations, please contact our support team within 7 days of delivery.
• After reviewing your complaint, our customer service team will determine the appropriate resolution.

4. Replacement Policy

• Replacement requests will be accepted for products that are damaged, defective, or incorrect.
• The request must be raised within 7 days of product delivery.
• Once the issue is verified and approved, a replacement will be processed within 5–7 business days.
• The replacement product will be shipped within 2–4 business days after processing and may take an additional 3–5 business days for delivery, depending on your location.
• Replacements are subject to product availability. If a replacement is not available, a full refund will be issued.

5. Refund Timeframe

Incase you have cancelled your order before dispatch, you will get a refund within 5-7 business days on the same mode of payment.

Once a refund is approved by La Rosealle (OPC) Private Limited, it will be processed within 3–5 business days.